Frequently asked questions
Quick answers about booking, safety and payment.
Who are the providers?
Independent professionals who passed our checks: ID, and for care, childcare and licensed trades, extra documents and references. Each one has a Bronze, Silver or Gold badge.
When do I pay?
After the job is done, never before. Online card and Juice payment opens before launch; you will see one all-in price with no hidden fees.
Why can't I see the provider's phone number?
To protect both sides, phone numbers and your address are shared only once a booking is confirmed. Until then you can chat in the app.
Can I cancel?
Yes. It is free until 24 hours before the start. Between 24 and 2 hours before, 25% of the price is charged; under 2 hours, 50%. That fee goes to your provider.
What if something goes wrong?
Tell us within 7 days in the app or on WhatsApp. Our support team looks at both sides and can refund all or part of the price.
Do you cover my town?
We are starting in Rose Hill, Beau Bassin, Quatre Bornes, Ebène and Moka, and opening more towns soon. Tell us where you are and we will let you know.
Can I book for my parents from abroad?
Yes. Book elderly care in their town, add the family contact, and you receive a short visit report after every visit.
Do you place full-time maids?
No. We only arrange service bookings with independent providers, not employment.